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Where to ship the return?

Return address:
AC Beauty Supply GmbH & Co. KG
Eiffestraße 596
20537 Hamburg

How to ship the goods?

Pack the goods well and cushion them sufficiently. If possible, send them with a tracking number so that you have proof in case the goods should get lost on the way to us.

How long is the return period?

You can return your ordered items within 14 days of receipt and we will refund the purchase price, create a coupon code for you, or send you the returned item again if it was defective.

Please remember that only unused, unopened and undamaged goods can be taken back. This does not apply to complaints.

How long does the refund take?

After the refund has been processed and initiated, it can take up to 14 days for the refund to be credited to your account. Refunds are always made using the previously selected payment method.

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