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We have set ourselves the goal of supplying salons and customers from all over Germany with particularly high-quality beauty products, in particular eyelash extensions. The AURA Monaco brand was created for this.

The AURA Monaco products are characterized by an absolutely uncompromising premium quality, which should also meet the highest demands of professional beauticians and lash stylists. Quality that is second to none in Europe.

Contact Us

Telefon: +49 (0) 40 3009 4000
support@auramonaco.com

WhatsApp: 49 (0) 177 454 19 78
Monday to Friday: 9 a.m. to 3 p.m. (Berlin GMT Time zone)

Returns

If you want to return items within your 14 days cancellation period.

• Use a separate return form for each order
• Do not return mixed orders!
• Returns up to 14 days after receipt of the goods
• Only unused, unopened, undamaged goods
• Return shipping costs are paid by the buyer
• Pack the return well & always send with Tracking ID
• Processing time: up to 14 days after receipt of the return

Return form Download

Complaints

If you are unsatisfied with an item and have already opened it.

• Complaints must be made no later than 14 days after receipt of the goods
• Affected articles must be dispatched immediately after prior consultation with AURA Monaco!
• The return shipping costs are borne by the buyer
• Pack the return well & always send with Tracking ID
• Processing time: up to 14 days after receipt of the return
• The customer will be informed in writing of the result of the inspection of the claimed item
• In the event of a justified complaint, the customer always receives replacement goods free of charge
• If there is no detectable defect, the goods will be sent back on request
(The customer pays the costs for the return shipment in the event of unfounded complaints)

Complaint form Download

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